Terms and Condition


We’ll always do our best to fulfil your needs and meet your expectations, but it’s important to have things written down so that we both know what’s what, who should do what and when, and what will happen if something goes wrong. Before starting any work we will provide you with information about our terms and conditions. The information we provide you with will include costings, services we will provide you with, how you can pay, when you should pay, and what happens if either of us cancel any work.

What do we expect from you

We expect that you have the authority to enter into any agreements with us on behalf of yourself, your child, or your organisation. You’ll give us the information we need to provide you with the most appropriate service from the best suited of our team members. We would normally expect for you to complete a consent form prior to an initial discussion. For circumstances where an initial discussion is not necessary we would expect you to provide us with enough information for us to give you an accurate assessment and therapy services.

What should you expect from us

We agree to provide you with realistic expectations of what can be achieved with our input. Usually following an initial discussion we will provide you with clear costings for any services we recommend. As a service we work inline with the conduct, performance and ethics as prescribed by the British Society of Clinical Hypnosis (BSCH),  General Hypnotherapy Standards Council (GHSC), Malaysian Society of Clinical Hypnosis (MSCH) and Malaysian Society of Clinical Psychologist (MSCP) . You can expect us to:

  1. Promote and protect the interests of service users, parents and guardians
  2. Communicate appropriately and effectively
  3. Work within the limits of our knowledge and skills
  4. Delegate appropriately
  5. Respect confidentiality
  6. Manage risk
  7. Report concerns about safety
  8. Be open when things go wrong
  9. Be honest and trustworthy
  10. Keep records of our work

Getting down to the nitty gritty



We can’t work without your consent. We understand the importance of and make sure to obtain informed consent.


Our psychologists are members of the MSCP and our Hypnotherapists are members of BSCH and/or GHSC. All team members:

  1. Respect the confidentiality of those we work with
  2. Understand the importance of and are able to maintain confidentiality
  3. Are aware of the limits of the concept of confidentiality
  4. Understand the principles of information governance and are aware of the safe and effective use of health, social care and other relevant information
  5. Are able to recognize and respond appropriately to situations where it is necessary to share information to safeguard service users or the wider public


Following a request for our service, if appropriate, we will send you a quotation via email or Whatsapp. The quotation will itemize the costings for the services we will provide. Work will not be started until this quote has been accepted.


For individuals requesting our services, payment is made after each sessions; initial discussions, assessments, reports and therapies. Payment is usually made by cash*, credit or debit card, and electronic transfer via commonly available payment options. However alternative payment methods can be arranged if required. Training, and ongoing services, such as interventions, will be charged monthly via invoice.

*If you would like to pay by cash then you can pay at reception at our center and get a payment receipt confirming your payment. Our psychologists, psychiatrist and hypnotherapist will not be able to accept a cash payment.

For organizations requesting our services we will request a purchase order or email to confirm acceptance of quote. Payment is then requested by invoice at the end of the service rendered. We accept payment by electronic transfer or cheque.

We reserve the right to charge interest on all overdue debts.


We issue invoices electronically. Our payment terms are upon receipt of invoice. We’re sure you understand how important it is as a small social enterprise that you pay the invoices that we send you promptly. As we’re also sure you’ll want to stay friends, you agree to pay our invoices on receipt of invoice.


If a session is cancelled by you less than 48 hours prior to the appointment, then 100% of the total cost will be payable.

If a session is cancelled by us at any time prior to the appointment we would refund 100% of the amount paid.

Initial discussion

Prior to any assessment we provide an initial discussion to ensure that we provide the most appropriate service and psychologist to meet the needs of the child or young person. The initial discussion lasts for an hour to an hour and a half and provides an opportunity for concerns, information and expectations to be shared with us. The initial discussion also includes the time for reviewing previous reports, creating an action plan and email correspondence.


We charge for reports. The price you pay will be dependent on the length of time the report takes, this will be agreed with you in advance. Costs for reports may be included in a quotation. If a report is subsequently requested following an assessment, or period of intervention, we will provide you with a quotation for the cost.

Reports are most valid when completed immediately following our input. We may be unable to provide comprehensive reports following any break in provision.

Changes and revisions

We don’t want to limit your ability to change your mind about what input you would like us to provide. You can change your mind at any point with regards to the services you would like to receive. If you were to cancel services please see above with regards to how we treat cancellations.

Prior to working with you we will have sent you a quotation or costing. If you change your mind about what input you would like us we may provide you with an updated, or separate, quotation or costings.

Reports are based on our professional opinions. We are unable to change our professional opinions within a piece of work.

Sharing of information

Our consent form includes permission to share information with relevant professionals. Professionals usually include; education staff, GPs, therapists and other health professionals. Being able to share information supports a joined-up approach to support and knowledge.


We aim to be as transparent as possible with all our pricing.

For most services we charge based on consultations or an hourly rate of:

  1. RM200 for educational, clinical and counselling psychologists.
  2. RM220 for hypnotherapist.
  3. RM250 for psychiatrics consultations .
  4. RM150 hour for trainee psychologists and peer therapy.
  5. Travel charges for home visiting psychiatrist are calculated on an individual basis and included in quotations when necessary. (Usually its RM150 because our psychiatrist insist on driving his Porsche and we need to pay for that too). 

Pricing for service level agreements will be agreed individually with each setting. We offer therapy packages with discounted rate for anyone who needs more than four therapies.

Price promise

We are happy to discuss how we can match or better any existing provision you may be currently receiving. We do pay forward. Nobody should be hindered from the right attention and treatment because of financial issues. Talk to us and we will do our best.

Service level agreements

We provide schools and education settings looking for regular psychological input with service level agreements. Invoices for any services will be sent at the start of each school term.

A service level agreement will have it own bespoke terms and conditions.

Professional standards

We’ll carry out our services in accordance within the standards expected of a BSCH, GHSC for hypnotherapist and MSCP practitioner psychologist. Our trainee psychologists also work towards the MSCP standards and receive appropriate supervision from our team.


We want you to be safe, but if anything goes wrong we want you to be covered as well as our therapist if you decided to release your stress against them. All our services are covered by medical malpractice insurance policies.

Hopefully you won’t need to access any of the above but it is good to know it is in place.

Safety & Security

Therapy rooms and the entire facility is equipped with video only CCTV to protect both you and our therapist for the same reason as above. Rest assured that your conversation with our therapies are confidential as there is no voice recording.   

Open chat
Hi, How can we help you?